FAQ

Important Notice: Due to sustained long-term losses, this site has entered a full-scale inventory clearance phase; all products currently for sale are clearance items. This policy outlines the standardized terms regarding purchases, orders, products, and after-sales service during this period.

1. Order Issues: All orders are processed on the day they are placed; please do not submit duplicate orders. In the event of duplicate orders, payment failures, or incorrect order information, please contact customer service promptly via the official email address to request modifications, cancellations, or verification. Clearance inventory is limited; stock is secured only after successful payment, and requests to reserve stock without payment cannot be accommodated.
2. Product Issues: All products sold are legitimate home decor inventory items that undergo basic quality checks prior to shipment. Should a customer receive a product that is damaged, defective, incorrect, or missing items, they may apply for after-sales resolution within the specified timeframe in accordance with our policies; the platform will address the issue in full compliance with regulations.
3. Logistics Issues: Shipping is standardized within the United States with a 2-day delivery timeframe. In the event of shipping delays, stalled packages, or non-delivery, customers may report the issue via the official email address, and the platform will assist in investigating the logistics anomaly.
4. After-Sales Inquiries: All matters regarding returns, refunds, order queries, and product questions are handled exclusively through the official email address support@timbearshore.shop. There are no other channels for inquiries; please do not trust information from third-party sources claiming to be customer service.
5. Timeframes: All after-sales processes strictly adhere to the platform’s established timeframes: returns are accepted within 30 days, and refunds are processed within 3 days. No exceptions or extensions are granted, and the after-sales rules for the clearance period remain fixed and unchanged.